Refund & Cancellation Policy

This page explains how refunds and cancellations work at CASTMINT. It summarizes the binding provisions of our Terms and Conditions (§ 4, § 5, § 6, § 9); the Terms remain the binding document.

Payments and refunds are handled by Paddle (Merchant of Record)

Payments are processed by Paddle.com Market Ltd, acting as Merchant of Record — the registered seller (reseller) for your transaction. Because Paddle is the seller of record, all claims, disputes, refund requests and chargebacks directly related to the payment transaction (e.g. a double charge, an unauthorized transaction, an incorrect amount, or cancellation within the statutory period) are handled through Paddle in accordance with its refund policy and applicable consumer-protection law (Terms § 5).

To request a refund related to a payment, contact Paddle, or write to us at support@castmint.app and we will help direct your request.

14-day right of withdrawal (consumers)

Pursuant to the Consumer Rights Act, you have the right to withdraw from the agreement without giving any reason within 14 days of its conclusion (we extend this right to entrepreneurs as well). Exercise it by sending a statement of withdrawal to support@castmint.app; we confirm receipt and delete the account immediately (Terms § 9).

Loss of the right of withdrawal. If you expressly consent to the service starting immediately — before the 14-day period ends — and acknowledge that you lose the right of withdrawal (a separate, unchecked checkbox shown at purchase), the right of withdrawal no longer applies to that paid service, in accordance with Article 38 of the Consumer Rights Act (Terms § 9(4)).

Credit packs (one-off purchases)

Once purchased, credits are not subject to exchange or refund and cannot be exchanged for any currency, cryptocurrency or securities (Terms § 6(5)) — subject to the statutory 14-day right of withdrawal above, unless you waived it by consenting to immediate delivery of the credits. Credits do not expire while your account exists.

Subscriptions

You may cancel at any time by deleting your account in the Application or by emailing support@castmint.app (Terms § 4). The subscription fee is paid monthly in advance; cancelling stops future renewals and access to paid features continues until the end of the paid period. The 14-day right of withdrawal above applies to the subscription agreement, subject to the immediate-performance waiver.

Complaints about the Service itself

Complaints directly related to the quality or performance of the Service (e.g. technical errors, unavailability of functions, non-conformity with the description) are separate from payment refunds and are handled by us under Terms § 7 (consumers and entrepreneurs with consumer rights) or § 8 (entrepreneurs). Submit them to support@castmint.app.